We’re Here for You

Every guest deserves a truly personalized experience. Our multilingual concierge team is your dedicated guide to unlocking the magic of Crete. From arranging seamless transfers and securing those coveted late checkouts to recommending the perfect pillow for a restful sleep, we’re here to ensure your stay is as effortless and enjoyable as possible.
Consider us your Cretan insiders, ready to share our local knowledge and passion for this beautiful island.

For all enquires
please contact us on +30 2831 200300
or email us at info.rb@aquilahotels.com

Request a Transfer

Upon request, our concierge team can arrange a transfer service from and to our hotel. If you opt for this service, please fill in the following form with all the requested details.

By completing this form you accept the Terms and Conditions (*)

Terms and Conditions

  • Upon arrival, your dedicated driver will be awaiting you outside the arrivals lounge with a personalized sign.
  • The scenic drive from Heraklion “Nikos Kazantzakis” International Airport and Chania “Ioannis Daskalogiannis” International Airport to the resort is approximately 75 km and takes about one hour.
  • The journey from Heraklion Port (73 km) and Chania Port (68 km) is also approximately one hour.
  • Taxi fare is €98 each way, accommodating up to 3 adults and 4 suitcases.
  • For larger groups (4-6 adults), we offer comfortable minivans at €180 each way.
  • Should you require alternative transportation arrangements, please don’t hesitate to contact us at info@aquilahotels.com for options and pricing.
  • In the event of a “no-show” due to a guest leaving the airport or port without contacting the hotel at least 4 hours in advance, the full transfer fee will be charged.
  • If any changes to the booking (including incorrect date or time of transfer) result in the taxi being dispatched, the full transfer fee will be charged. Therefore, please ensure all transfer fields are filled out correctly to avoid any issues.